Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

  1. Please email to support@kollectives.com to request a refund with a copy of your receipt and we will process your request ASAP. Please Allow 24-48 hours for us to handle the refund.
  2. We will send an email with the refund confirmation and the postal address for item refund.
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Return Period

Kollectives.com only accepts return of products within 7 days after you received your products. If you want to return your products after 7 days, a restocking fee may applied from your refund.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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